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Shipping Policy
A legal disclaimer
Effective Date: 01/01/2024
Last Updated: 01/05/2025
At Aurum Atelier, all of our products are digital — meaning they are delivered electronically and not shipped physically. Please read the information below to understand how our digital product delivery process works.
1. Digital Product Delivery
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Once your payment has been successfully processed, you will receive instant access to your digital product.
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Your purchase link or download instructions will be sent automatically to the email address you provided during checkout.
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In some cases, digital products may also be accessible directly through your account on our store platform (e.g., Gumroad or Payhip).
2. Delivery Time
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Instant Delivery: Most products are delivered immediately after purchase.
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Occasional Delays: In rare cases, delivery may take up to 15–30 minutes due to network issues, payment verification, or platform processing times.
If you have not received your product within this time, please check your spam/junk folder first.
3. Non-Delivery Issues
If you experience any issues with accessing or downloading your purchase, please contact us at:
Include the following details:
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Full name used for purchase
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Email address associated with the order
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Product name and approximate date of purchase
We will assist you promptly to ensure successful delivery of your digital product.
4. No Physical Shipping
Aurum Atelier does not ship physical products. You will not receive any printed materials, CDs, USBs, or boxed items in the mail. All content is accessible in digital format only (e.g., PDF, video, or online access).
5. Responsibility of the Customer
Please ensure that:
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You provide a valid and accurate email address at checkout.
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Your device has the necessary software (e.g., a PDF reader) to open and view your purchased files.
Aurum Atelier is not responsible for failed deliveries due to incorrect or invalid email addresses provided at checkout.
6. Updates and Revisions
We may update or improve our digital products from time to time. Customers who have purchased certain products may receive updated versions at no additional cost, depending on the product type and policy at the time of purchase.
7. Contact Us
If you have any questions about our digital delivery process or need help accessing your products, please contact us at:
📧 admin@aurematelier.org