Privacy Policy

Last Updated: 10th September 2025

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At Aurum Atelier, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013.

By using www.aurematelier.org, you consent to the practices described in this Policy.

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1. Responsible Party

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Aurum Atelier is the “responsible party” (as defined under POPIA) for the collection and processing of your personal information.

Contact Details:
Aurum Atelier
60 Ocean Drive, Ballito, KwaZulu-Natal, 4399

Phone: 084 569 7332
Email: admin@aurematelier.org

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2. Information We Collect

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We may collect the following types of personal information:

• Full name and contact details (phone number, email, address)

• Billing and payment details (processed securely via third-party providers)

• Delivery details (for shipping your order)

• Communication history (emails, queries, and support requests)

• Website usage information (IP address, browser type, device information, cookies)

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3. Purpose of Collection

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Your personal information is collected and processed only for legitimate business purposes, including:

• Processing and fulfilling your orders

• Delivering products to your address

• Communicating with you regarding purchases, promotions, and support

• Improving our website, products, and services

• Complying with legal and regulatory requirements

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4. Legal Basis for Processing (POPIA Compliance)

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Under POPIA, we process your personal information based on the following justifications:

• Consent – when you agree to receive marketing communications.

• Contractual necessity – when we process your information to fulfil an order or service request.

• Legal obligation – when we are required to keep records or disclose information under South African law.

• Legitimate interest – for security, fraud prevention, and improving user experience.

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5. Protection of Personal Information

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We implement reasonable technical and organizational measures to safeguard your personal information against loss, unauthorized access, misuse, or disclosure.

Examples include:

• Secure servers and firewalls

• SSL encryption for online transactions

• Limited access to personal data by authorized personnel only

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6. Sharing of Personal Information

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We do not sell or rent your personal information. However, we may share it with:

• Service providers and couriers (to deliver your orders)

• Payment processors (to complete secure transactions)

• Regulatory or legal authorities if required by law

All third-party service providers are contractually obligated to handle your data in compliance with POPIA.

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7. Your Rights Under POPIA

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As a data subject, you have the following rights:

• Access – to request a copy of the personal information we hold about you.

• Correction – to request updates or corrections to inaccurate information.

• Deletion – to request that we delete your personal information, subject to legal obligations.

• Objection – to object to the processing of your personal data for direct marketing.

• Withdraw Consent – to opt out of receiving marketing communications at any time.

To exercise your rights, please contact us at admin@aurematelier.org

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8. Cookies and Tracking

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Our website may use cookies and similar technologies to:

• Improve website functionality

• Analyze website traffic

• Personalize your shopping experience

You may disable cookies in your browser settings, but some features of the website may not function properly.

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9. Retention of Information

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We retain personal information only as long as necessary for business, legal, or regulatory purposes. Once it is no longer required, we will securely delete or anonymize it.

10. Cross-Border Transfers

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If we transfer your personal information outside South Africa (e.g., cloud hosting services), we ensure that the recipient country or organization has adequate data protection measures in line with POPIA.

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11. Updates to This Policy

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We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

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12. Contact Us

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For questions, requests, or complaints regarding this Privacy Policy or POPIA compliance, please contact us:

Information Officer
Aurum Atelier
60 Ocean Drive, Ballito, KwaZulu-Natal, 4399

Phone: 084 569 7332
Email: admin@aurematelier.org

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If you are not satisfied with how we process your personal information, you may lodge a complaint with the Information Regulator (South Africa) at inforeg@justice.gov.za.