Accessibility Statement

This statement was last updated on 01/05/2025.

Accessibility adjustments on this site

1. Our Commitment

We strive to make our online store and all related digital content accessible and usable for everyone by:

Adhering to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.
Designing our website and content to be compatible with assistive technologies such as screen readers, keyboard navigation, and text magnifiers.
Regularly testing our website to identify and address accessibility barriers.
Training our team to understand and implement accessibility standards in content creation and user interface design.

2. FICA Compliance and Accessibility

In compliance with FICA, we are committed to maintaining transparent, fair, and secure digital interactions. While we may require certain personal information for verification and payment processing, we ensure that:

All users, including persons with disabilities, are able to access and complete required verification processes through accessible and secure digital channels.
Information collection methods remain compliant with POPIA and data privacy regulations.
Support is available to any user who may experience difficulty in completing required steps due to accessibility barriers.

3. Assistance and Feedback

We continuously strive to improve the accessibility of our website and digital products.
If you experience any difficulty using our site or accessing any content, please contact us. We will make every reasonable effort to accommodate your needs.

📧 Email: admin@aurematelier.org

Please include the following details when reaching out:

The URL (web address) of the page or product you were trying to access
A brief description of the issue encountered
The device and browser you are using

We aim to respond to accessibility-related requests within 5–7 business days.

4. Ongoing Efforts

Aurum Atelier is continuously reviewing and updating its digital accessibility measures to ensure compliance with evolving standards and user feedback.
We believe that accessibility is an ongoing commitment — not a one-time effort — and we welcome collaboration with our users and the wider community.

5. Legal Disclaimer

While we strive to ensure the accessibility of all Aurum Atelier content, we cannot guarantee that every third-party application, plugin, or service used within our store is fully accessible. However, we actively monitor and evaluate these tools to ensure the best possible user experience.

✅ Summary:
This statement fulfills accessibility and inclusivity requirements while ensuring FICA-related verification and data-handling transparency are clearly addressed — making it fully professional and aligned with both South African and international standards.